About Us

Rowleys Restaurant

Nature of Business

Rowleys Restaurant is a premier dining establishment specializing in high-quality cuisine and exceptional customer service. We operate as a full-service restaurant offering dine-in, takeaway, and delivery services through our innovative mobile application.

Our Business Description

Founded with a passion for culinary excellence, Rowleys Restaurant combines traditional cooking methods with modern technology to provide an unparalleled dining experience. Our business encompasses:

Our Mission

To deliver exceptional dining experiences through quality food, innovative technology, and outstanding customer service while maintaining the highest standards of privacy and security for our customers.

Country of Merchant Domicile

Country of merchant domicile: United Arab Emirates (UAE)

Terms & Conditions

Last Updated: January 26, 2025

Acceptance of Terms

By accessing and using the Rowleys Restaurant app and services, you accept and agree to be bound by the terms and provision of this agreement.

Services Description

Rowleys Restaurant provides food ordering, dining, and delivery services through our mobile application and physical restaurant location. Our services include menu browsing, order placement, payment processing, and food preparation.

OFAC Sanctions Compliance

Rowleys Restaurant will NOT deal or provide any services or products to any of OFAC (Office of Foreign Assets Control) sanctions countries in accordance with the law of UAE.

User Obligations

Order Terms

Intellectual Property

All content, features, and functionality of the Rowleys Restaurant app are owned by Rowleys Restaurant and are protected by international copyright, trademark, and other intellectual property laws.

Limitation of Liability

Rowleys Restaurant shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your use of our services.

Governing Law

Any purchase, dispute or claim arising out of or in connection with this website shall be governed and construed in accordance with the laws of UAE.

Contact Information

Rowleys Restaurant
Address: Rowley's Restaurant, Level P3, Central Park Towers, DIFC, Dubai, United Arab Emirates
Phone: +971 04 257 4754
Email: events@rowleysrestaurants.com

Privacy Policy

Last Updated: May 21, 2025

Data Protection Commitment

All credit/debit cards details and personally identifiable information will NOT be stored, sold, shared, rented or leased to any third parties.

At Rowleys, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our restaurant ordering application.

Information We Collect

Guest Users:

Normal Users:

Premium Users:

How We Use Your Information

Data Security

We implement appropriate technical and organizational security measures including encryption, regular security assessments, and strict access controls to protect your personal information.

Facial recognition data is NEVER shared with any third parties under any circumstances.

Items/Products/Services Pricing

Current Menu Pricing

Pricing Policy

All prices displayed in the Rowleys Restaurant app are in AED (United Arab Emirates Dirham) and include applicable taxes unless otherwise stated.

Menu Categories & Sample Pricing

Appetizers

Prices range from AED 15 - AED 45

Main Courses

Prices range from AED 35 - AED 120

Desserts

Prices range from AED 20 - AED 35

Beverages

Prices range from AED 8 - AED 25

Pricing Terms

Service Charges

A service charge of 10% may be applicable for dine-in services. Delivery charges may apply for orders below the minimum threshold.

For current detailed menu and pricing, please check our mobile application or contact us directly.

Method of Payment

Accepted Payment Methods

Accepted Cards and Currency

We accept payments online using Visa and MasterCard credit/debit cards in AED (United Arab Emirates Dirham).

Payment Options

Payment Security

Payment Terms

Refund Policy

Refund Terms and Conditions

Refund Commitment

Refunds will be done only through the Original Mode of Payment.

Eligible Refund Scenarios

Refund Process

Non-Refundable Items

Refund Timeline

Delivery & Shipping Policy

Delivery Terms and Conditions

Delivery Areas

We currently deliver within a 10km radius of our restaurant location in UAE. Delivery availability may vary based on weather conditions and operational capacity.

Delivery Times

Delivery Charges

Delivery Terms

Cancellation & Replacement Policy

Order Cancellation

Order Replacement

Return Policy

Returnable Items

Non-Returnable Items